Frequently Asked Questions – Agora Pet Supply

Frequently Asked Questions

Which Countries Do You Ship To?

We provide shipping to all places in the United States!

Do You Offer Free Shipping?

Yes, we currently offer free shipping on all orders for all places in the U.S.

What is Priority Processing?

We offer a shipping option (Priority Processing ) that will let you skip ahead of the line and shorten your processing time, as well as provide insurance for the full retail amount of your package in case it gets damaged, stolen or lost in transit.

How Long Will It Take For My Order To Be Delivered?

Our orders are usually processed within 12-48 hours. Delivery takes: 1-2 Business Days to the US 3-5 Business Days to the US You can track your order every step of the way on our website using your tracking number OR order number and email at: https://agorapetsupply.com/

My Item Shows Delivered, But I Never Received It?

We apologize for the inconvenience. This can happen on occasion, and we would recommend the following steps: 1. Check with your neighbor or flatmate if they may have picked up your item. 2. If there is a similar address nearby, it might have been delivered there by mistake. 3. Check with your local post-office and ask them about your package. If neither of these steps were unsuccessful, please don't hesitate to contact us at info@agorasupply.com We'll respond quickly and resolve the issue shortly!

Can I Cancel Or Change My Order?

If you'd like to change or cancel your order, please contact us within 15 days at info@agorasupply.com Orders cannot be cancelled after they have been processed.

Do You Offer Returns?

All products come with a FREE replacement warranty for 30 days from purchase. If your purchase does not match the description or is the item is defective, missing, or damaged on delivery, please reach out to us at info@agorasupply.com within 48 hours of receiving your order - we will make sure that all of your issues are resolved.